As of December 30th, 2019, CWD has taken over the district contract of waste management services from Republic Services
CWD Customer Service: (972) 392-9300 (Option 2)
Trash Collection: Every Tuesday
Recycling Collection: Every other Thursday
To view the recycling schedule, please visit our calendar.
Collection Times: 7 AM – 7 PM
- Up to 2 Cubic Yards: Republic Services will recover up to 2 cubic yards of bulk waste from your home on collection day (Tuesday’s).
FAQ’s – CWD Changeover
What changes in services will we see?
There will be no change in service.
Will there be an opportunity to renew current agreements?
What happens to the at your door service?
CWD will contract with at your door during the transition period before moving to the CWD provider.
Are the same drivers going to service the district?
CWD will begin the hiring process with all employees that apply after the contract assignments have been completed. It is our intent to hire all employees that complete the process.
Are you using the same trucks?
CWD trucks will be used and new trucks will be purchased to accomodate the new contract.
Will CWD take over the billing for residential customers?
CWD will assume all commercial billing that RS currently provides. Residential billing will be handled by Frisco West WCIDDC.
If we have landfill usage as part of the agreement will we still be able to use the landfill? Will you change landfills?
Landfill use will no longer be available; however, you may contact CWD at (972) 393-9300 (option 2) and arrange for bulk pick up.
Will the phone number to customer service change?
Both IT departments are working on transferring the telephone numbers residents/business currently use.
How will customers know how to reach CWD?
Customers can contact CWD using (972) 392.9300 (Option 2).
What happens to a customer that has a roll-off container?
Customer will be serviced by CWD and during the transition
Are route supervisors going to be the same?
CWD will be utilizing new route supervisors already employed with the company.
Where will recycle material go after it's collected?
Recycled materials will be taken to the main CWD processing center in Dallas Texas.