Moving Out

Request Cancellation of Services

To cancel water, sewer and trash services please fill out the form below. Frisco West WCIDDC cannot disconnect services on weekend or holidays. We must be notified at least one business day in advance to schedule disconnection of services. 

When will I receive my final bill?

Your final bill will be posted with the next billing cycle. Bills are posted by the 5th of each month.

When will I receive the refund for my water deposit?

The $70.00 water security deposit will be applied to your utility account when the account is closed. This amount will be first applied to the final billed charges or any past due balance. After the final charges are deducted, if there is still a credit balance on the account, please allow 6  8 weeks to receive a check via mail to the forwarding address that was provided.

What do I do with my trash and recycling bins?

Please leave the trash and recycling bins with the home upon move-out. We recommend storing the bins in the garage for the new residents.

Do I need to contact Republic Services about canceling my trash and recycling services?

No, you will not need to contact Republic Services. You will only need to contact our office to request disconnection of all three services (water, sewer and trash).

To cancel utility services, click HERE

Office Location

26875 US Hwy 380 E., Ste #132

Aubrey, TX 76227

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

Contact Us

Main@friscowest.org

Office Phone: (972) 987-4250

Office Fax: (972) 987-4296

Stay Connected

Remember that tomorrow, Tuesday 1/7, is a trash day for all residents and recycling day for Frisco Ranch!

To ensure your bins are emptied, please have your bins out (wheels against the curb) no later than 7AM Tuesday.
For more information on bulk trash and what to recycle, please visit the CWD Frisco West page here: www.communitywastedisposal.com/find-my-city/frisco_west/

Any resident that still has an old Waste Management or Republic Services bin that has not been removed from their property, please call or email the office.
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Yesterday, Jan 5th, residents were experiencing issues logging in to view their account as well as attempting to use the "quick pay" option with the online bill pay portal.
As of this morning the login issues have been resolved. We apologize for any inconvenience. If you are still experiencing issues logging in, please contact our office at (972) 987-4250 as we are happy to assist!
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New trash schedule for the new calendar year. If you still have an older Waste Management or Republic Services waste bin please contact us at main@friscowest.org ... See MoreSee Less

New trash schedule for the new calendar year. If you still have an older Waste Management or Republic Services waste bin please contact us at main@friscowest.org
Happy Holidays Yall!

 

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Same to you all!! 🎄🥂

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