Make a Utility Payment for Frisco Ranch, The Preserve and Frisco Hills

VIEW/PAY BILLS ONLINEBANK DRAFT (ACH) FORM

Frisco West has recently installed new billing software which handles e-billing and online payments differently from our old system. Residents will be able to register to view/pay their bills at the new online bill pay Resident Portal. All residents have been assigned a new utility account number. Please visit us here for the full press release. 

Utility bills are posted on the 5th of each month and utility payments are due by the 20th of each month. A 15% late fee is assessed on the 21st for any balance unpaid after the 20th.

Accepted Forms of Payment:

We accept money orders, personal and cashiers check for utility payments. Debit and credit card payments can be made via the new online bill pay Resident Portal (a convenience fee applies). Cash is not accepted.

Automatic draft (ACH) is now available!

To sign up, please return the Bank Draft Authorization Form along with a voided check to our office, by mail, drop box, or you may email the documents to CustomerService@arcadiawater.org

Please Note: Submitting an ACH signup form will not pay the current account balance. ACH will become effective on the next billing cycle.

To Send Payments by Mail:
Frisco West WCIDDC
P.O. Box 1084,
Little Elm, TX 75068

Drop off a payment at the office or drop box:
Office: 26875 US Hwy 380 E, Suite 132, Aubrey, TX 76227
Drop Box: 1212 Lone Pine Dr., Little Elm, TX 75068

Setting up an Online Bill Pay Account:

Once you have an established water utility account with Frisco West WCIDDC, you can view and pay your bills online through the new online bill pay Resident Portal.

Accepted forms of online payment: MasterCard, VISA, DISCOVER, American Express, and ACH eCheck.  

Please Note: ACH eCheck are one-time payments and may take 3-5 business days to clear your bank account. This is not Automatic Bank Draft.

Registering & linking your utility account at the Resident Portal will automatically put your account on paperless billing.

Getting Started:

  • Click on the View/Pay Bills Online button at the top of this page or click here to go to the new online bill pay Resident Portal.
  • Register a Username and Password if you are a first time user.
  • Check your Email for your temporary password to log back in.
  • Once you have logged into your account you will need to link your account using the “Link Account” button located in the top left.
    • You will need your new water utility account number as of 4/30/2019

How to Update Your Information Online:

  • Log in to the online bill pay Resident Portal
  • Click “Update Info” on the top bar
  • From here you can update your contact numbers listed with Frisco West, change the email address, update your user ID email, and select bills by email or paper copy.

Make a Quick Payment Without Registering:

  • Visit the Resident Portal here
  • Enter your account number in the box labeled “Pay Bill Without Logging In”
  • You will need your new Utility Account Number as it appears on your bill and manually key in the amount you wish to pay
  • Confirm the account listed is your account and proceed to checkout

Online Bill Pay is a convenience fee (“Bill Servicing Fee”) based service. The convenience fee is collected by a third party payment processor and that fee is used to pay the credit card processing fees and the cost of operating the payment web site. Frisco West Water Control and Improvement District of Denton County does not collect any of the Bill Serving Fee. You will be notified of the Bill Servicing Fee charge once you have entered in the amount you wish to pay and before you checkout. Frisco West Water Control and Improvement District of Denton County does not collect or retain any personal financial information with this website as that process is entirely handled by a tokenization process through its secure payment processing portal.

Office Location

26875 US Hwy 380 E., Ste #132

Aubrey, TX 76227

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

Contact Us

Main@friscowest.org

Office Phone: (972) 987-4250

Office Fax: (972) 987-4296

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New Water Billing System Update
Good Afternoon Neighbors! Over the past few weeks our new water billing system has been rolling out. Just a friendly reminder bills are due on the 20th of the month (as always). If you are on bank drafted payments you do NOT need to do anything else. Some of you have noticed that there is an option to sign up for “reoccurring payments.” This is for credit card payments ONLY. Please do not sign up for this if you are already signed up for Bank drafts because the money will be pulled twice. If you are on Bank Draft but prefer to pay through reoccurring credit card payments, contact our water department. Please be advised, that paying by card will incur a service fee, whereas bank draft payments do not have any service fees associated with them. Also, if you are on bank draft payments and you received an email stating that your bill is due soon, you can disregard it. Bank Draft pulls the money the day the bill is due. If you want to sign up for ACH (Bank Draft) you must fill out the form and being a voided check to the office. As always, you can still pay by check or money order in the by mail, in the drop box (located by the Frisco Ranch Pool), or in person at our temporary office location on 380.
Thanks!
Frisco West
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