Rate Order, Fees and Fines

Monthly Residential Service Rates

  1. Water Base Rate – $15.00
    •  1-10,000 gallons – $3.00 per thousand gallons
    • 10,001 gallons and above – $4.50 per thousand gallons
  2. Sewer – $42.50
  3. Trash & Recycling – $15.00
  4. TCEQ Water Tax – 0.05% of total billed water charge
  5. TCEQ Sewer Tax – 0.05% of total billed sewer charge

The base monthly utility bill starts at $72.50 – this is before TCEQ (Texas Commission of Environmental Quality) taxes and water usage charges are applied.

Other Fees, Rates & Fines

  1. Additional trash or recycling cart – $7.50 per month per additional cart billed on monthly utility bill
  2. Late Charge – A charge of 15% is assessed to the utility account on the remaining balance due if not paid by the 20th of the month. Late charges are assessed on the 21st of the month.
  3. Late Notice Charge – A charge of $15.00 shall be added to a Customer’s bill for each notice of delinquency sent to a Customer.
  4. Non-Payment and Disconnect Fee – If the delinquent account balance has not been paid in full by 5PM on the day prior to the proposed disconnection date stated on the mailed late notice, a $60 non-payment and disconnect fee will be automatically be applied to the account. If past due balance and non-payment fee is unpaid by the morning of the proposed termination date, services will be disrupted. This $60 fee can also be applied to a Customer’s account following:
    • Failure to submit all documents to start utility services,
    • Failure to pay past due balance by the date and time listed on mailed Past Due notices,
    • Subsequent violations of Water Restrictions currently in effect within the District,
  5. Reconnect Fee – A fee of $45.00 will be assessed to an account for reconnection of services during normal business hours (8am – 4:30 pm) that has been disconnected for the above.
    • After Hours Reconnect Fee – $90
  6. Tamper Fee – $75.00
  7. Water Violation Fine – $75.00

Office Location

26875 US Hwy 380 E., Ste #132

Aubrey, TX 76227

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

Contact Us

Main@friscowest.org

Office Phone: (972) 987-4250

Office Fax: (972) 987-4296

Stay Connected

Remember that tomorrow, Tuesday 1/7, is a trash day for all residents and recycling day for Frisco Ranch!

To ensure your bins are emptied, please have your bins out (wheels against the curb) no later than 7AM Tuesday.
For more information on bulk trash and what to recycle, please visit the CWD Frisco West page here: www.communitywastedisposal.com/find-my-city/frisco_west/

Any resident that still has an old Waste Management or Republic Services bin that has not been removed from their property, please call or email the office.
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Yesterday, Jan 5th, residents were experiencing issues logging in to view their account as well as attempting to use the "quick pay" option with the online bill pay portal.
As of this morning the login issues have been resolved. We apologize for any inconvenience. If you are still experiencing issues logging in, please contact our office at (972) 987-4250 as we are happy to assist!
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New trash schedule for the new calendar year. If you still have an older Waste Management or Republic Services waste bin please contact us at main@friscowest.org ... See MoreSee Less

New trash schedule for the new calendar year. If you still have an older Waste Management or Republic Services waste bin please contact us at main@friscowest.org
Happy Holidays Yall!

 

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Same to you all!! 🎄🥂

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