Rate Order, Fees and Fines

Monthly Residential Service Rates

  1. Water Base Rate – $15.00
    •  1-10,000 gallons – $3.00 per thousand gallons
    • 10,001 gallons and above – $4.50 per thousand gallons
  2. Sewer – $42.50
  3. Trash & Recycling – $15.00
  4. TCEQ Water Tax – 0.05% of total billed water charge
  5. TCEQ Sewer Tax – 0.05% of total billed sewer charge

The base monthly utility bill starts at $72.50 – this is before TCEQ (Texas Commission of Environmental Quality) taxes and water usage charges are applied.

Other Fees, Rates & Fines

  1. Additional trash or recycling cart – $7.50 per month per additional cart billed on monthly utility bill
  2. Late Charge – A charge of 15% is assessed to the utility account on the remaining balance due if not paid by the 20th of the month. Late charges are assessed on the 21st of the month.
  3. Late Notice Charge – A charge of $15.00 shall be added to a Customer’s bill for each notice of delinquency sent to a Customer.
  4. Non-Payment and Disconnect Fee – If the delinquent account balance has not been paid in full by 5PM on the day prior to the proposed disconnection date stated on the mailed late notice, a $60 non-payment and disconnect fee will be automatically be applied to the account. If past due balance and non-payment fee is unpaid by the morning of the proposed termination date, services will be disrupted. This $60 fee can also be applied to a Customer’s account following:
    • Failure to submit all documents to start utility services,
    • Failure to pay past due balance by the date and time listed on mailed Past Due notices,
    • Subsequent violations of Water Restrictions currently in effect within the District,
  5. Reconnect Fee – A fee of $45.00 will be assessed to an account for reconnection of services during normal business hours (8am – 4:30 pm) that has been disconnected for the above.
    • After Hours Reconnect Fee – $90
  6. Tamper Fee – $75.00
  7. Water Violation Fine – $75.00

Office Location

26875 US Hwy 380 E., Ste #132

Aubrey, TX 76227

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

Contact Us

Main@friscowest.org

Office Phone: (972) 987-4250

Office Fax: (972) 987-4296

Stay Connected

New Water Billing System Update
Good Afternoon Neighbors! Over the past few weeks our new water billing system has been rolling out. Just a friendly reminder bills are due on the 20th of the month (as always). If you are on bank drafted payments you do NOT need to do anything else. Some of you have noticed that there is an option to sign up for “reoccurring payments.” This is for credit card payments ONLY. Please do not sign up for this if you are already signed up for Bank drafts because the money will be pulled twice. If you are on Bank Draft but prefer to pay through reoccurring credit card payments, contact our water department. Please be advised, that paying by card will incur a service fee, whereas bank draft payments do not have any service fees associated with them. Also, if you are on bank draft payments and you received an email stating that your bill is due soon, you can disregard it. Bank Draft pulls the money the day the bill is due. If you want to sign up for ACH (Bank Draft) you must fill out the form and being a voided check to the office. As always, you can still pay by check or money order in the by mail, in the drop box (located by the Frisco Ranch Pool), or in person at our temporary office location on 380.
Thanks!
Frisco West
... See MoreSee Less

Have a great Friday Frisco West! ... See MoreSee Less

Load more