Frequently Asked Questions
Why do I see a blank white page when I log onto my district's eCommerce page?
Generally this is a
Why can I not view my bill online when I have signed up for eBilling?
If you have signed up for eBilling after you have received your utility bill via mail you will not see that current bill online.
However, from the time you sign up for
When will my utility bill payments be drafted from my bank account (ACH)?
Once you sign up for bank draft for your utility billing account your next
Submitting the ACH forms does not pay a current balance that has been already billed.
Bank drafts occur on the due date of your utility bill. If that due date occurs on a weekend or holiday, your payment will be drafted on the next business day.
When will my autodraft (ACH) be effective after signing up?
After signing up for ACH, it will become effective on the next month’s billing cycle.
If your water utility account currently has a balance, that balance will need to be paid and the next month’s utility bill payment will be drafted. Submitting the ACH form will not pay a current balance.
Please contact our office if you have questions on your ACH effective date.
Will I still receive a utility bill after I have signed up for autodraft (ACH)?
Yes – You will still receive your monthly utility bill statements to notify you of your monthly billed charges. Your bill will state the date that the draft will occur.
What is the difference between "hard" and "soft" water?
Hardness is a term used to describe the high level of calcium and magnesium in the water. Excessive hardness can cause scale (white deposits) to be deposited on boilers, pipelines, faucet aerators and shower heads. Hard water also requires the use of large amounts of laundry soap to achieve the desired results. Soft water is either water that is low in calcium or magnesium or water that has been treated with a softener.
I live in The Preserve/Friso Ranch and our water is soft. Does Frisco West WCIDDC use a softener?
No – the District does not add softeners to the water. The water provided to The Preserve & Frisco Ranch is ground water that is pumped directly from an aquifer right below the neighborhood!
If you would like to know more about what is in the water, please review the CCR (Consumer Confidence Report). For any questions pertaining to the water quality, please contact Jason Cork (District water operator) at 214-773-6013 or fill out an online form here
What are the causes of white residue buildup?
The two most common causes of white residue on dishes and household plumbing fixtures are water hardness or problems with home water heaters. Hardness in water is made up primarily of two elements: calcium and magnesium.
Both naturally exist in groundwater and surface water supplies. Periods of low precipitation can cause hardness levels to increase for short periods of time. These levels usually decrease after rainfall or snowmelt due to dilution in the raw water sources.
Calcium is a silver-gray mineral that changes to white when it interacts with water and accumulates on metallic surfaces, like faucets and drains. Limited amounts of calcium are found in most household water sources
Mineral deposits can leave white residue on bathroom and kitchen faucets. Salt, sodium
Lime deposits are often found in conjunction with calcium deposits on
How can I determine if the residue is the result of water hardness or my hot water tank?
Collect some of the white flakes and try dissolving them in vinegar. If the material is calcium carbonate (hardness) it will foam and dissolve when it comes into contact with the vinegar. If the material does not dissolve, the problem might be the result of a faulty dip tube in your hot water heater.
In addition, dip tube particles will float while hard water mineral buildup will usually sink. White particles, which are calcium carbonate, can also be easily crushed into a powder when rubbed between your fingers. Particles that are present due to dip tube problems will not crush when subjected to moderate pressure.