As of the board meeting held on 5/12/2020, the board of directors voted to extend this order to June 16th, 2020.
As of March 24th, 2020, Frisco West will not be assessing late fees or processing fees to water utility account holders nor disconnect water utility services for non-payment. This order is set to expire May 1st, 2020 and does not effect any charges or fees assessed prior to March 24th, 2020.
The District has also opted to absorb the convenience fee when utilizing the Online Bill Pay Portal to initiate a utility payment. Residents can now log online and initiate payment without being charged the Bill Processing Fee.