Welcome to Frisco West WCIDDC
Serving Frisco Hills, Frisco Ranch & The Preserve
News and Announcements
Frisco West WCIDDC Board Meeting: Tuesday May 21, 2019
The board of Directors for Frisco West Water Control and Improvement District of Denton County will be holding a special board meeting Tuesday, May 21, 2019 at 6:30 p.m. at 6070 Sports Village Rd, Frisco, TX 75034 (Hampton Inn & Suites – Frisco North). Agenda...
Frisco West Launches New Billing Software and Online Billpay Resident Portal
Frisco West has recently installed new billing software which handles e-billing and online payments differently from our old system. Residents will be able to access their bills through the district website by going to “Pay a Bill” at FriscoWest.org. Please carefully...
Frisco Hills Road Repairs
There will be minor and moderate road maintenance in Frisco Hills over the following weeks with the largest repair being near the Frisco Hills Blvd and Blueberry Hill Dr intersection. These road repairs will improve the overall driving experience in the neighborhood....
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Next Board Meeting
May 21, 2019
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May 5th
June 5th
July 5th
Water Bill Due
May 20th
June 20th
July 20th
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New Water Billing System Update
Good Afternoon Neighbors! Over the past few weeks our new water billing system has been rolling out. Just a friendly reminder bills are due on the 20th of the month (as always). If you are on bank drafted payments you do NOT need to do anything else. Some of you have noticed that there is an option to sign up for “reoccurring payments.” This is for credit card payments ONLY. Please do not sign up for this if you are already signed up for Bank drafts because the money will be pulled twice. If you are on Bank Draft but prefer to pay through reoccurring credit card payments, contact our water department. Please be advised, that paying by card will incur a service fee, whereas bank draft payments do not have any service fees associated with them. Also, if you are on bank draft payments and you received an email stating that your bill is due soon, you can disregard it. Bank Draft pulls the money the day the bill is due. If you want to sign up for ACH (Bank Draft) you must fill out the form and being a voided check to the office. As always, you can still pay by check or money order in the by mail, in the drop box (located by the Frisco Ranch Pool), or in person at our temporary office location on 380.
Thanks!
Frisco West
Good Evening Frisco West Residents, We are posting tonight to let you know that tomorrow (at the close of business) our old online billing system will cease to be used. Beginning Tuesday April 30th, our new billing system will go live. Bills will continue to post on the 5th of the month and be due on the 20th of every month. Residents enrolled with ACH will continue to have their payments drafted as before. We hope you are as excited as we are.
Frisco West Water Control and Improvement District of Denton County Hi, I pay my bill through my bank. Do I need to update anything? Is there a new account number? If so, how do I find it? I can no longer log into my account to pay bills. Thank you.
"view and Print bills" on new biling system does not work. Is there any work around available to view the bill?
Thanks for keeping us updated!
How long does a new account email take to send... been waiting 15 minutes and a "reset" password for 5...
It has come to our attention that residents received their delinquent notice in the mail yesterday 3/27, the day late payments were due to avoid service disruption. We are investigating this delay and apologize for the inconvenience. As such, we will be extending the date that delinquent payments can be made this month.
Late payments must be received by 9AM on Monday April 1, 2019 to avoid non-payment and disconnection fees and interruption in service.
Disconnection of services for non-payment will begin after 9AM Monday April 1st.
Payment Options:
Check or Money Order:
Drop Box located at 1212 Lone Pine Dr, Little Elm, TX 75068.
Deliver to new office location during business hours Thursday 3/28 and Friday 3/29 at: 26875 US Highway 380 East, Suite 132, Aubrey, TX 76227.
Debit/Credit Card:
If you have an eCommerce account, online payments can be made via debit or credit card through the eCommerce portal.
For account questions, please contact the water utility office at (972) 987-4250.
Thank you,
Frisco West WCIDDC
(To view the official press release on our website please visit us here: friscowest.org/frisco-west-disconnection-for-non-payment-date-change/ )
Frisco West Disconnection for Non-Payment Date Change | Frisco West WCIDDC
friscowest.org
Frisco West Disconnection for Non-Payment Date Change by Devon Kaemmerling | Mar 28, 2019 | Frisco Hills, Frisco Ranch | 0 comments It has come to our attention that residen...A friendly reminder that the water utility billing department for Frisco West will be moving office locations as of March 26. The office will be closed tomorrow, Monday March 25, during the moving process. Normal hours and operations will resume Tuesday March 26, 2019.
New office location:
26875 US Highway 380 East, Suite #132, Aubrey, TX
Please note that the mailing address for payments will not change from the current P.O. Box. Payments can still be dropped at the drop box by the pool in Frisco Ranch. Visit the new website www.friscowest.org to view all payment options available including auto-draft!
